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Discover exactly where your website delights—and where it derails.
Echidna’s UX Site Audit uncovers hidden friction, identifies quick wins, and sets the stage for user-first digital excellence.
We go beyond surface-level reviews
to analyze site structure, navigation, and usability through
the eyes of your users.
We blend expert heuristics with
real user behavior insights to give
you both qualitative
and quantitative findings.
Every missed click is a lost opportunity. We identify blockers in your funnel and surface optimizations that drive action.
No matter your platform, we deliver practical, tech-agnostic recommendations you can implement right away.
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Your users aren’t confused—they’re quietly leaving. Our UX Audit identifies the "why" behind bounce rates, abandoned carts, and lackluster engagement. Using real session recordings, heatmaps, and journey mapping, we bring the user’s voice front and center.
→ Result? Empathy-driven design that keeps users engaged.
Before you rebuild your site, get clarity on what’s working—and what’s not. We help you avoid costly design detours by pinpointing real friction points that matter.
→ Save time, cut waste, and build with confidence.
We don’t hand you a 50-page PDF and walk away. You’ll receive a clear, prioritized roadmap of recommended fixes, enhancements, and experiments—with the rationale behind each one.
→ From “interesting” to “implemented” in no time.
This isn’t a one-and-done deal. Echidna’s team becomes an extension of yours, offering ongoing support and validation as you improve UX across your ecosystem.
→ Continuous improvement, backed by a team who gets it.
Their questions showed a real understanding of business fundamentals. More importantly, at least to me, is that they understood my business model, my vision for growth, my customer base and the markets we reach.
The service level of our Echidna development team frequently surpasses my expectations. They are at once responsive, thorough, friendly, and knowledgeable. They make themselves available to us even during off-hours for critical issues. Their combined skills are a valuable asset to our digital marketing and eCommerce teams!
"Echidna's team took the time to understand our company, products, and customers to utilize Oracle Commerce Cloud to its fullest."
"Working with the Echidna team has been a great experience. They helped us re-platform to Magento Commerce and continued to support us over the years helping us plan and implement enhancements as well as promptly reviewing and fixing issues. They have been more of an extension of our team than an external partner."
"I love working with the Echidna team! They helped us with the redesign of our company eCommerce site and developed custom configurations based on our business needs. They provide fantastic customer service and work. I am so impressed by their quality of service and working strategy. They have a great expertise, are dedicated, attentive, talented and care much about the client needs. I highly recommend them."
When it was time to re-platform the JellyBelly.com site, we knew that we couldn’t go it alone. That was five years ago and we couldn’t be happier with Echidna as our SI development partner. Together, we’ve accomplished far more, in less time, than I could have done with my team alone. I greatly appreciate their willingness to partner, their UX/UI expertise and their overall professionalism. If I had to do it all over again, I would, and that’s the strongest compliment I can give.
Spot your most critical UX issues—plus the subtle ones adding up over time. Benchmark your experience against competitors and top brands to see where you stand.
Use your audit to focus your roadmap, design, and development resources where they’ll drive the most value—across your core journeys and pages.
Get expert-backed insights and ongoing access to Echidna’s UX researchers to guide improvements, report on progress, and support your internal team year-round.
Spot your most critical UX issues—plus the subtle ones adding up over time. Benchmark your experience against competitors and top brands to see where you stand.
Use your audit to focus your roadmap, design, and development resources where they’ll drive the most value—across your core journeys and pages.
Get expert-backed insights and ongoing access to Echidna’s UX researchers to guide improvements, report on progress, and support your internal team year-round.
Expert review with research-backed findings, clear recommendations, and best-practice examples from top-performing sites.
Detailed UX scorecards let you benchmark your experience against competitors and industry leaders.
Includes review sessions, feedback on redesigns, and direct access to your UX auditor for follow-up guidance.
Expert review with research-backed findings, clear recommendations, and best-practice examples from top-performing sites.
Detailed UX scorecards let you benchmark your experience against competitors and industry leaders.
Includes review sessions, feedback on redesigns, and direct access to your UX auditor for follow-up guidance.
