Client Video · Adobe Commerce
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eCommerce UX Site Audit
Find where users get stuck—and what to fix first.
Echidna’s UX Site Audit uncovers friction across your key journeys and delivers prioritized, platform-agnostic recommendations to improve usability and conversion.
Talk with our UX team about your goals—we’ll scope an audit around them.
Why Run a UX Audit
Users rarely articulate friction—they simply exit. We identify the drivers of bounce, abandonment, and low engagement using behavioral data (heatmaps, session recordings, funnel analysis) and a structured UX evaluation of your critical journeys.
Before investing in a redesign, establish a clear view of what is performing and what is not. We pinpoint the highest-impact issues and opportunities so your next phase of work is guided by evidence and aligned to business outcomes.
What We Evaluate
01
We assess navigation, information architecture, and key user flows to identify where the experience breaks down—and where small changes can have outsized impact.
02
We combine expert UX heuristics with real user behavior signals—analytics, recordings, heatmaps, or funnel data—to pinpoint friction and validate opportunities.
03
We identify high-impact improvements across landing pages, PDPs, forms, and checkout or lead flows—so more users take the next step with less effort.
04
Practical recommendations that work regardless of platform—clearly prioritized by effort and impact so your teams can execute quickly.
How It Works
A clear, four-step process that turns customer friction into a prioritized plan your teams can act on.
STEP 01
Share your goals, audiences, KPIs, and known pain points in a short discovery conversation so the audit focuses on what matters most.
STEP 02
We review your critical journeys against expert UX heuristics and validate findings with behavioral data—analytics, recordings, heatmaps, and funnels.
STEP 03
You receive a prioritized roadmap of UX improvements and experiments—sequenced by impact and effort, with clear rationale and best-practice examples.
STEP 04
UX improvement is continuous. We stay engaged to support validation, testing, and iterative enhancements so your progress is sustained over time.
Everything You Need to Improve with Confidence
INCLUDED
Expert review with research-backed findings, clear recommendations, and best-practice examples from top-performing sites.
INCLUDED
Detailed UX scorecards let you benchmark your experience against competitors and industry leaders.
INCLUDED
Review sessions, feedback on redesigns, and direct access to your UX auditor for follow-up guidance.
Spot your most critical UX issues—plus the subtle ones adding up over time—and see where you stand against competitors and top brands.
Focus your roadmap, design, and development resources where they’ll drive the most value across your core journeys and pages.
Get ongoing access to Echidna’s UX researchers to guide improvements, report on progress, and support your internal team year-round.
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