Agile
Methodology
Utilizing an agile methodology, our certified experts work to deliver world-class digital experiences
On Time,
Every Time
Our reliable and repeatable execution means you get a viable product on a predictable timeline and budget.
Innovative
Delivery Techniques
Utilizing an agile methodology, our certified experts work to deliver world-class digital experiences
Accerelators to
Custom Builds
No matter your timeline or budget, we are able to meet your business growth goals.
Immediately after your commerce launch, we will begin supporting your production system to continuously monitor and alleviate unexpected issues.
Support
Support system operations
Coordinate with IT service desk
Establish & report on
performance SLA
Collect and document
enhancement requests
Support platform software releases
Monitor
Service desk ticket queues
External performance monitors
Magento issue reports
Application performance monitors
Application audit logs
Resolve
Systems monitoring & issue identification
Transparent investigation
& communication
Root cause identification & resolution
After-action reports & lessons learned
Problem avoidance system enhancements
24/7 Care
Primary and secondary on-call personnel will be available 24 hours per day, 7 days per week to quickly respond to severity 1 & 2 service requests
Provide help desk support on call troubleshooting