Flashback to early 2019, Jessup Manufacturing found itself using eCommerce, but not how they envisioned. What was once innovation, now antiquated. Between the inability to grow due to numerous restraints their eCommerce platform created and their site’s less than friendly user experience, Jessup knew they needed a change in order to evolve and meet customer demands.
Jessup’s eCommerce franchise began in 2009. This was around when many companies found themselves seriously starting to explore the technology. The manufacturer started with an online audience selling action sports products and slowly grew into a base of buyers of both small retailers and consumers within the United States. Since then, all their products for safety, graphics and signage are sold online to businesses of all business sizes in many industries.
The Jessup team realized they had outgrown their eCommerce solution several years back. What was once sufficient now constrained their ability to grow.
Key factors in their decision to invest in a eCommerce re-platform and UX update were:
The company knew by investing in an eCommerce platform that better fit their vision they would be able to not only gain access to more online selling capabilities, but meet customer expectations for accessibility and ease of use now and in the future
Ultimately, Jessup decided to invest in Magento Commerce technology and an ongoing partnership with Echidna. Magento Commerce afforded Jessup the opportunity to meet their current requirements and scale with their future company vision. As a certified Magento Commerce agency, we were delighted to partner with them to help with technology implementation, system integration, user experience, and ongoing continual innovation.
“As an organization, we serve a range of disparate markets,” said Robert A. Jessup, third-generation owner of the company, whose markets include commercial, industrial, residential, and action sports. “Because our market reach is so expansive, we needed a proven digital partner who understood, with clarity, the challenge we faced in transforming and simplifying a user experience. That partner proved to be Echidna.”
Move forward to New Year’s 2020. Jessup’s Magento eCommerce storefront with improved user experience goes live to hundreds of thousands of customers. While they anticipated it to be a cornerstone of their business, no one could have imagined what 2020 would bring.
By March, companies around the world were scrambling to find new ways to adapt to the abrupt change in shopping behaviors. Jessup, like many companies, was looking for opportunities to pivot and minimize disruption. They found an unexpected opportunity in their graphics media business unit as the need for social distancing signage skyrocketed.
Working alongside the Echidna team, they were able to quickly pivot their focus to seize the opportunity by leveraging the capabilities of their Magento Commerce platform. In doing so they grew a new market of customers. Their eCommerce quickly turned into an essential part of their business and gave them the ability to re-focus with ease.
Instead of floating through the year, Jessup made the conscious decision to continue to invest in their online innovation. Echidna stayed by their side every step of the way. From guiding them through remote working through helping them plan, design, build and continue to release new enhancements to their online presence.
The team’s regular delivery of innovation was starting to show in ways Jessup never imagined. Through the pandemic, it was clear their graphics media business unit could provide great value with their customized social distancing signage for businesses, schools, and medical facilities. Jessup was able to leverage the capabilities Echidna created for them on the Magento Commerce platform to refocus their business on the customers that needed them the most.
When Jessup Manufacturing connected with Echidna in 2019 to help them build their eCommerce business no one imagined what the next year would hold and how essential their digital business platform would become.
The ability to adapt and seize opportunities in some of the toughest of situations is no easy feat. Their new site offers them the unification of all their digital tools, creating a powerful instrument of growth and what is now a cornerstone of their business.
Companies can’t afford to put eCommerce on the back burner in 2021. Even as stores and offices reopen, COVID-19 has changed buying habits in both B2B and B2C long term. Contact the eCommerce experts at Echidna to start a conversation about your online vision today.
Echidna is a Magento Commerce Agency with over 8 years of experience. Learn more about our history and experience as a Magento Commerce Agency.