Creating a Business Platform to Connect with Customers
At A Glance
Jessup Manufacturing realized that to remain competitive in today’s digital era and exceed customer expectations, they needed to enhance their digital experiences. They knew they wanted not just an eCommerce website, but a true business platform. Echidna implemented Magento Commerce Cloud to improve online selling capabilities while meeting customer and channel expectations for accessibility and overall ease of use. Additionally, the site delivers enhanced features and functionalities for the numerous markets, industries, and internal business units they need to serve.
- Crafting a simplified UX to support multiple customer journeys and personas that is responsive and adaptive in all device viewpoints.
- Adding features for live chat, blog search, and an improved payment application.
- Integrating their contact form and downloadable products section securely with their CRM system.
- Implementing Magento Commerce Cloud to create a solid foundation for their storefront and backend business operations.