Over 183 Years of Evolving With Their Customers

At A Glance

Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. The over 183-year legacy and portfolio represents thousands of customers worldwide including 93% of the Fortune 500 companies. We implemented Kibo Commerce to allow them a flexible eCommerce platform that supports a multi-site business model so they can continue to provide timely, actionable insights in an end-to-end digital environment that empowers customers to make informed decisions and deliver impact when it matters most.

Project Highlights

  • Implementing Kibo Commerce throughout their eStores, including the National League of Nurses, Lippincott Direct, and Wolter Kluwers.
  • Customized complex integrations to ensure PCI compliance and enhanced performance and user experience (including Salesforce, subscription payment model, ExactTarget & Marketo, and Oracle RightNow Live Chat).
  • Recently added “Top Sellers” and “Instant Checkout” features.
  • Creating a responsive user experience that connects all users across all devices.

What the Wolters Kluwer Team Says
About Our Partnership

The service level of our Echidna development team frequently surpasses my expectations. They are at once responsive, thorough, friendly, and knowledgeable. They make themselves available to us even during off-hours for critical issues. Their combined skills are a valuable asset to our digital marketing and eCommerce teams!

Heather Walls

Digital Marketing Associate Director at Wolters Kluwer

Creating Limitless Commerce

Wolters Kluwer has always been committed to helping professionals improve the way they do business and solve complex problems with confidence in an ever-changing world. They put the customer at the center of everything they do. To keep propelling forward, they knew it would mean continually innovating to evolve with their customers. 

 

In order to honor their commitment to continuous improvement and innovation, Wolters Kluwer wanted a SaaS eCommerce platform that would allow for rapid deployment and agile adoption. They chose Echidna as their partner to implement Kibo Commerce and improve their user experience. This project was another way for them to reinforce their commitment to their clients to aim high and deliver the right results.

 

Wolters Kluwer now delivers a scalable infrastructure to support its multi-site business model and complex integrations, allowing them to grow their business.

The Change

Implemented the Kibo Commerce platform on a variety of their eStores

20%increase in online revenue

13xincrease in conversion rate

11%increase in average order value

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