Creating Inspired Customer Experiences

Because delighting your customers matters.

Your customers are the backbone of your business, and you know that if you don’t meet and exceed their expectations, your competitors are just a few clicks away. You want to provide the best experience possible for your customers, but you don’t always know where to start.

Building a brilliant customer experience is what we do. At Echidna, we love to:

Create and refresh brand identities


Create and refresh brand identitiesMaybe you’re just getting started, or maybe your brand has been around forever. In either case, you might feel like your brand identity could use some help in the design realm. At Echidna, we excel in the practice of creating brand identities from scratch. We also love polishing up existing brands, maintaining the spirit that makes your brand great but refreshing it with new life — especially helpful to go along with a redesign project.READY TO CREATE OR REFRESH YOUR IDENTITY?

Research and define customer personas


Research and define customer personasWe’re not gonna accuse you of not knowing who your customers are, but sometimes it helps to have empirical data — we call it “experience evidence” — to inform designs and flows of your website. That’s exactly what you’ll get with Echidna. We talk to your customers and internal stakeholders, gather data, and ultimately define personas that encapsulate everyone who will be experiencing your new site. The result is a beautiful and intuitive online experience that caters specifically to the needs of your individual customers.READY TO DEFINE YOUR CUSTOMERS?

Analyze and Boost the user experience


Analyze and Boost the user experienceYour current experience might not be the worst in the world, but you know that it’s not the best in the world either. You want to change that, but you’re not ready or don’t have the budget for a complete redesign. Echidna’s proprietary incremental experience program, Boost, is perfect for gradually improving your website’s user experience. With a data-driven approach, Boost looks at your current experience, finds areas of opportunity for improvement, and prioritizes changes that will result in better UX.READY TO BOOST YOUR UX?

Ensure mobile app quality and functionality


Ensure mobile app quality and functionalityYou’ve built an app. Hats off to you! But that was just the beginning. The rest of the journey lies in controlling the app’s reputation in every marketplace, which comes down to the overall experience — what the app does and how well it works. Whether Echidna built your app or not, we can Ensure that it does more than hold its own against the competition.READY TO ENSURE YOUR MOBILE APP'S EXPERIENCE?

You’ve got needs. We've got capabilities.

We’re thrilled to say, we helped shape these experiences.

Are you prepared to jumpstart your own inspiration? GET IN TOUCH


Corporate Headquarters

3509 W. 44th St,
Minneapolis, MN 55410

(877) 432-4436

© 2017 Echidna